Client support
Something broken? Esc the stress.
CtrlTech clients get a proper support portal: raise a ticket in a minute, mark it urgent if it is, and watch it move to fixed. Sign in with your work Microsoft account; there's no new password to remember (or forget).
How it works
A ticket in three keystrokes
Use your work email
Type your work email at support.ctrltech.com.au and it recognises your organisation and signs you in through Microsoft. First visit sets you up automatically.
Tell us what's wrong
Pick a category, write what happened, attach a screenshot if you have one. If it's stopping you working, set urgency to High - that jumps the queue.
Watch it to fixed
You'll get email updates as it progresses, and you can reply right from your inbox. Everything's in one place - no “did you get my text?”
Pro tips
Help us fix it faster
Screenshot the error
The exact wording of an error message is gold. Windows: Win + Shift + S. Mac: Cmd + Shift + 4. Attach it to the ticket.
Say when it started
“Since this morning” vs “for three weeks” sends us down very different paths. Rough timing is fine.
One issue per ticket
Three problems in one ticket = two of them getting lost. Fire in three tickets; it genuinely helps.
Urgent means urgent
Can't work at all? Set urgency to High and it comes straight through with priority. We'd rather know.
Not a client yet?
The portal is for existing CtrlTech clients, but getting set up is one conversation away. Ongoing care plans include portal access for your whole team.